Refund Policy

DreamBridge Global Pte. Ltd. (“DreamBridge,” “we,” “us,” or “our”) provides digital educational programs, online courses, memberships, live sessions, and related digital products. This Refund Policy explains when refunds, credits, program transfers, cancellations, and other remedies may be available.

By purchasing or accessing our Services, you agree to this Refund Policy.

1. Our 7-Day Try It Properly Guarantee

We want you to feel confident in your purchase. If you purchase an eligible self-paced online course and decide within seven (7) calendar days of purchase that it is not the right fit, you may request a refund, subject to the conditions below.

To be eligible for a refund:

• Your request must be submitted within seven (7) calendar days of the original purchase date.
• You must have accessed no more than twenty-five percent (25%) of the course content and no more than two (2) lessons.
• You must not have opened, viewed, accessed, or downloaded any bonus materials, guides, templates, worksheets, recordings, or other downloadable resources included with the course.
• You must not have joined, accessed, or participated in any community space, group, live session, or member-only component connected to the purchase.
• You must submit your request using the process described in Section 5 below.

We may review course-access activity, including logins, lesson progress, video viewing, downloads, live-session attendance, community access, and other relevant activity to assess eligibility.

2. Course Credit or Program Transfer

If an eligible course is not the right fit, DreamBridge may offer a one-time course credit or transfer to another eligible DreamBridge program instead of a refund.

Any course credit or transfer is subject to availability, price differences, program eligibility, and the terms communicated at the time of approval. A course credit or transfer does not guarantee access to a specific future program.

Any course credit or transfer is offered at DreamBridge’s discretion and does not create a right to a refund, credit, transfer, or exchange.

3. Non-Refundable Purchases

Except where required by applicable law, the following are non-refundable:

• Refund requests submitted after the seven (7) calendar-day refund period.
• Courses where more than twenty-five percent (25%) of the course content or more than two (2) lessons have been accessed.
• Bonus materials, guides, templates, worksheets, recordings, or other downloadable resources once opened, viewed, accessed, or downloaded.
• Community access, group participation, live workshops, events, or group sessions after you have joined, accessed, attended, or after the session has begun.
• Membership or subscription fees already paid for the current billing period.
• Payment-processing fees, bank charges, currency-conversion fees, or third-party charges that are not retained by DreamBridge.

Promotional, discounted, bundled, limited-time, or special-offer purchases are subject to this Refund Policy unless the applicable offer expressly states different refund terms.

4. Memberships and Subscriptions

If you purchase a membership or subscription, you may cancel future renewals at any time through your account settings or by contacting us at [Business Email Address].

Cancellation stops future billing but does not provide a refund for amounts already paid, except where required by applicable law. You will retain access until the end of your current paid billing period, unless your account is otherwise suspended or terminated under our Terms and Conditions.

5. How to Request a Refund

To request a refund, email [Business Email Address] with the subject line: Refund Request.

Please include:

• Your full name
• The email address used for purchase
• Order number or transaction reference, if available
• Name of the program or product purchased
• Purchase date
• A brief explanation of why the program was not the right fit

We may request additional information reasonably necessary to verify your purchase and assess eligibility.

6. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method within ten (10) to fifteen (15) business days after approval.

Once a refund is approved, your access to the relevant program, digital materials, community spaces, and related bonuses will end immediately.

Except where required by applicable law, refunds are issued only as full refunds of the applicable purchase. DreamBridge does not provide partial refunds.

A refund issued under this Policy is the final resolution of the applicable purchase. You may not receive more than one refund, credit, transfer, reversal, or other remedy for the same purchase, except where required by applicable law.

7. Access and Technical Issues

If you experience difficulty accessing a program, please contact us at [Business Email Address] promptly. We will make reasonable efforts to restore access, provide reasonable technical support, or offer an appropriate alternative where available.

Temporary technical issues, device incompatibility, internet connectivity issues, or third-party platform interruptions do not automatically create a right to a refund, except where required by applicable law.

8. Chargebacks and Payment Disputes

If you have a concern about a purchase, please contact us first at [Business Email Address] so we can review the issue and try to resolve it promptly.

Nothing in this policy limits any rights you may have under applicable consumer-protection law or through your payment provider.

9. Exceptions Required by Law

Nothing in this Refund Policy limits or excludes any refund, cancellation, withdrawal, or consumer rights that cannot be limited or excluded under applicable law.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. The version in effect on the date of your purchase will apply to that purchase, unless a change is required by applicable law.

11. Contact Us

For questions about this Refund Policy or a refund request, contact:

DreamBridge Global Pte. Ltd.
Singapore
Email: [Business Email Address]
Website: [Website URL]