Privacy Policy

DreamBridge Global Pte. Ltd. ("DreamBridge," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you visit or use our website, online educational programs, digital products, email communications, customer support, community spaces, and related services (collectively, the "Services").

DreamBridge Global Pte. Ltd. is incorporated in Singapore and provides online educational programs and digital services to customers internationally.

"Personal information" means any information that identifies or could reasonably identify you as an individual, including name, email address, device identifiers, and other data described in this Policy.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information.

A. Information You Provide Directly

• Name

• Email address

• Billing address and country or region

• Account login details

• Purchase history and course enrolment information

• Messages, support requests, survey responses, reviews, testimonials, and other communications you send to us

• Information you choose to provide in course forms, applications, or community spaces

Please do not provide sensitive personal information unless we specifically request it and explain why it is needed.

B. Payment Information

Payments are processed by third-party payment providers. We do not normally store full payment card numbers. We may receive limited transaction information, such as payment status, transaction ID, amount, currency, and billing country.

C. Automatically Collected Information

When you visit our website or use our Services, we may automatically collect:

• IP address

• Device type and operating system

• Browser type

• Pages viewed and actions taken

• Referring website or source

• Approximate location based on IP address

• Cookie identifiers and similar technologies

• Date, time, and duration of visits

D. Information From Third Parties

We may receive information from service providers, payment processors, advertising platforms, analytics providers, or social media platforms where permitted by law and according to your settings with those services.

2. Sensitive Information and Voluntary Submissions

Our Services are educational in nature and may involve topics of an intimate, personal, or wellness-related nature. While we do not require users to provide medical records, diagnoses, or detailed health information, we recognize that you may voluntarily share sensitive personal information in the course of using our Services.

If you voluntarily submit sensitive personal information through a support request, survey, community space, testimonial, or other communication, we will:

• Use it only as reasonably necessary to respond to your request, provide the relevant Service, protect our legal rights, or comply with applicable law

• Take reasonable steps to protect it with appropriate safeguards

• Not use it for marketing purposes without your express consent

Where we specifically request information that may be sensitive, we will provide a clear notice explaining the purpose of collection and obtain express consent where required.

Please do not submit information about another person unless you have their permission to do so.

3. How We Use Your Information

We use personal information to:

• Provide, operate, and improve our Services

• Create and manage your account

• Process payments and deliver purchased programs or digital products

• Send transactional emails, access details, receipts, updates, and customer support communications

• Respond to questions and requests

• Personalize content and customer experience

• Send marketing communications where you have consented or where permitted by applicable law

• Measure website performance and improve our marketing

• Prevent fraud, misuse, unauthorized access, and security incidents

• Comply with legal, tax, accounting, and regulatory obligations

• Protect the rights, safety, and property of DreamBridge, our users, and others

We will not use your personal information for materially different purposes without providing notice and, where required, obtaining consent.

3A. Lawful Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:

• Contract: To provide the Services you have purchased or requested

• Legitimate interests: To operate and improve our business, prevent fraud, and maintain security, where our interests are not overridden by your rights

• Consent: For marketing communications and non-essential cookies, where we have requested and received your consent

• Legal obligation: Where processing is required to comply with applicable law

You have the right to object to processing based on legitimate interests. To do so, contact us at [Business Email Address].

4. Consent and Your Choices

We collect, use, and disclose personal information for the purposes described in this Privacy Policy and in accordance with applicable law.

Where consent is required, we will obtain it in a manner appropriate to the nature and sensitivity of the information. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain Services.

We collect only the personal information reasonably necessary to provide and improve our Services, process purchases, communicate with you, maintain security, and meet legal or regulatory obligations.

5. Marketing Communications

If you opt in to receive marketing communications, we may send you educational content, promotions, updates, and offers.

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us at [Business Email Address].

Even if you opt out of marketing, we may still send you non-promotional messages relating to your purchases, account, payments, security, or legal notices.

6. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze traffic, and measure advertising performance.

These may include:

• Essential cookies required for website functionality

• Analytics cookies

• Advertising and retargeting cookies

• Email marketing and conversion-tracking technologies

Where required by law, we will request your consent before placing non-essential cookies. You may accept, reject, manage, update, or withdraw your cookie preferences at any time through the cookie settings link on our website or through your browser settings. Disabling cookies may affect certain website features.

7. How We Share Information

We may share personal information with trusted third parties that help us operate our business, including:

• Website and course-hosting providers

• Payment processors

• Email and customer relationship management providers

• Analytics and advertising providers

• Cloud storage, IT, security, and support providers

• Professional advisers, including lawyers, accountants, and insurers

• Government authorities, regulators, or law enforcement where required by law

We require service providers to handle personal information only for authorized purposes and to use appropriate safeguards.

We may provide additional information about relevant service providers upon reasonable request, where appropriate and permitted by law.

Where permitted by applicable law and subject to your cookie preferences, we may share limited information with analytics and advertising providers to measure advertising performance and deliver more relevant advertising. Please note that under certain laws (including the California Consumer Privacy Act), sharing data with advertising partners for cross-context behavioral advertising may be considered a "sale" or "sharing" of personal information. California residents may opt out of this by contacting us at [Business Email Address] or using the "Do Not Sell or Share My Personal Information" link on our website.

We do not sell personal information for monetary consideration.

8. Testimonials and User Content

If you submit a review, testimonial, survey response, photograph, video, or other content to us, we may ask for your separate permission before using it for marketing or promotional purposes.

We will not publish your name, image, identifying details, or personal story in marketing materials without your prior written consent, except where required by law.

You may withdraw consent for future marketing use of a testimonial or other user content by contacting us at [Business Email Address]. This may not require us to remove materials already printed, distributed, included in completed campaigns, or otherwise already in use before we receive your request.

9. Community Spaces

If you participate in a community space connected to our Services, information you choose to post may be visible to other members. Please do not share personal, medical, financial, or other sensitive information in community spaces.

You are responsible for the content you choose to post in community spaces and for ensuring that it does not violate another person's privacy, rights, or applicable law.

We may moderate, remove, or restrict content that violates our Community Guidelines (available at [Community Guidelines URL]), our Terms and Conditions, applicable law, or the safety of other users.

10. International Transfers

DreamBridge operates internationally. Your personal information may be processed, stored, or transferred to Singapore, Canada, the United States, and other countries where we or our service providers operate.

Data protection laws in those countries may differ from the laws in your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information, which may include standard contractual clauses, data processing agreements, or other transfer mechanisms recognized under applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services

• Maintain business and financial records

• Resolve disputes

• Enforce agreements

• Comply with legal, tax, accounting, and regulatory obligations

We generally retain account and purchase records for as long as your account remains active and for up to seven (7) years afterward, consistent with tax and accounting obligations under applicable law (including Canada Revenue Agency and Singapore IRAS requirements).

Marketing contact information is retained until you unsubscribe or request deletion, unless we are required to retain it for a legitimate legal purpose.

When information is no longer required, we will delete, anonymize, or securely destroy it, unless retention is required by law.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we use reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for keeping your account credentials confidential and for notifying us promptly of suspected unauthorized access.

13. Data Breach Response

If we become aware of a data breach involving personal information, we will investigate, take reasonable steps to contain and address the incident, and provide notification to affected individuals and relevant authorities where required by applicable law.

14. Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of personal information, subject to legal exceptions

• Withdraw consent

• Opt out of marketing communications

• Object to processing based on legitimate interests (EEA/UK users)

• Request restriction of processing in certain circumstances (EEA/UK users)

• Request data portability — a copy of certain personal information in a usable, machine-readable format (EEA/UK users)

• Opt out of the sale or sharing of personal information (California residents)

• Request information about how your data is used or disclosed

• Lodge a complaint with a relevant privacy authority

We will not discriminate against you for exercising your privacy rights. However, some Services may not be available if certain information is necessary to provide them.

To exercise your rights, contact us at [Business Email Address]. We may need to verify your identity before responding. We aim to respond within thirty (30) days, or within one (1) month as required under GDPR, with a possible extension of up to two additional months for complex requests.

If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

15. Account Deletion

You may request deletion of your account by contacting us at [Business Email Address].

Deleting your account may result in loss of access to purchased content, course progress, saved materials, and community access.

We may retain certain information after account deletion where necessary for legal, tax, accounting, fraud-prevention, dispute-resolution, or security purposes.

16. Children

Our Services are intended only for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us immediately so we can take appropriate action.

17. Third-Party Links and Services

Our website or Services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third parties. Please review their privacy policies before providing them with personal information.

18. Automated Processing

We may use automated tools to personalize content recommendations, course suggestions, or email communications based on your preferences and usage patterns. These processes do not produce legal or similarly significant effects on you.

If we ever implement automated decision-making that produces significant effects, we will provide appropriate notice and, where required, offer you the right to request human review.

19. Canadian Privacy — PIPEDA and BC PIPA

If you are located in Canada, your personal information is also governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for British Columbia residents, the Personal Information Protection Act (PIPA BC).

DreamBridge has designated a Privacy Officer responsible for our compliance with applicable Canadian privacy law. You may contact our Privacy Officer at [Business Email Address] for any privacy-related requests, concerns, or complaints.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. If changes are material, we may provide additional notice where required by applicable law.

21. Contact Us / Data Protection Contact

For questions, requests, or concerns about this Privacy Policy or your personal information, contact:

DreamBridge Global Pte. Ltd.

Singapore

Email: [Business Email Address]

Website: [Website URL]

For Singapore privacy matters, DreamBridge has designated a Data Protection Officer. Privacy requests may be sent to the email address listed above.

For Canadian privacy matters, our Privacy Officer can be reached at the same email address above.